In today’s hyper-connected world, social media is a powerful channel for businesses to engage with customers, generate leads, and provide timely support. Yet, managing social media platforms alongside your CRM can be cumbersome, inefficient, and time-consuming.
CEKonnect, Alletec’s social media accelerator for Dynamics 365 Customer Engagement (CE) apps, is designed to simplify and enhance your social media integration. By seamlessly embedding social media functionalities into Dynamics 365, CEKonnect empowers your marketing, sales, and customer service teams to maximize impact, drive efficiency, and deliver exceptional customer experiences.
Avoid juggling between social media tools and Dynamics 365 CE apps.
Eliminate the need for expensive third-party integrations.
Leverage advanced AI models for real-time sentiment analysis and actionable insights.
Consolidate customer feedback and interactions from social platforms into a single source of truth.
A retail brand launches a new product campaign on Facebook and Twitter. CEKonnect tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
A telecom company uses CEKonnect to monitor social media complaints. Critical issues are converted into cases and assigned to support teams, ensuring faster resolutions and improved customer satisfaction.
A B2B software provider tracks product mentions on LinkedIn and Twitter using CEKonnect. Sales teams gain insights into customer needs and initiate timely engagements with potential clients.
A retail brand launches a new product campaign on Facebook and Twitter. CEKonnect tracks campaign performance in real time, capturing customer sentiments and automating lead generation from positive feedback.
A telecom company uses CEKonnect to monitor social media complaints. Critical issues are converted into cases and assigned to support teams, ensuring faster resolutions and improved customer satisfaction.
A B2B software provider tracks product mentions on LinkedIn and Twitter using CEKonnect. Sales teams gain insights into customer needs and initiate timely engagements with potential clients.
CEKonnect acts as an extension of Dynamics 365 CE apps, ensuring smooth integration with your existing CRM.
AI-driven sentiment analysis identifies actionable insights from social media conversations, helping teams respond effectively.
Consolidate marketing, sales, and service efforts into a single interface, improving team efficiency and collaboration.
CEKonnect is the next step in simplifying and amplifying your social media strategy. Let Alletec help you unlock the full potential of Dynamics 365 and social media integration.
CEKonnect Accelerator enables users to link social media platforms such as Facebook, Twitter, and Instagram directly to their D365 Marketing, Sales, and Customer Service records. This integration allows for efficient management of social media campaigns, lead generation, customer feedback capturing, sentiment analysis, and more, all from within the Dynamics 365 CE environment.
CEKonnect Accelerator utilizes AI-driven models to analyze social media feeds and customers' sentiments accurately. By leveraging advanced algorithms, the solution provides real-time insights into social media interactions, allowing organizations to make informed decisions and tailor their engagement strategies accordingly.
Yes, CEKonnect Accelerator offers customization options to align with unique business requirements. From configuring social media profiles to designing personalized workflows for social media interactions, our team can tailor the solution to suit your organization's specific needs and preferences.
CEKonnect Accelerator prioritizes data integrity and safety. The solution adheres to industry-standard security protocols and compliance regulations to safeguard sensitive information. With robust security measures in place, organizations can trust CEKonnect Accelerator to protect their data while enhancing their social media engagement efforts.
