Alletec Canada Inc. (Alletec), a leader in digital transformation solutions and Microsoft Business Applications, achieved a significant business win with its first Microsoft Dynamics 365 Contact Center implementation project for a leading insurance provider in Canada.
With Dynamics 365 Contact Center solution becoming increasingly popular with customers, this project will be a milestone in consolidating Alletec's increasing presence in the North American market. The client, being one of Canada's long-standing insurance organizations with a deep tradition in the field, chose Alletec because of its grasp of business requirements and the professional expertise Alletec team displayed with the Contact Center solution. Alletec also possesses experience in delivering complex customer engagement solutions, especially in the BFSI vertical and smooth integrations with sophisticated business systems.
"This project is an important milestone in our expansion in North America," said a spokesperson for Alletec."Being awarded to deploy Microsoft Dynamics 365 Contact Center to a high-end Canadian insurance carrier is a measure of acknowledgment for our technical ability. Since Alletec has delivered other projects to this customer in the past year, this is also a testament to our team's delivery excellence and customer focus.”
The implementation will take advantage of Alletec's extensive knowledge in Microsoft Dynamics 365, Power Platform, and Azure services to develop an end-to-end, AI-driven contact center solution that optimizes customer experience and operational efficiency. The solution will incorporate advanced analytics, omnichannel experience, and smart automation to improve the customer service function.
With more than 1000 successful Microsoft Dynamics 365 implementations worldwide, Alletec applies its established Hybrid-Agile approach to this implementation, ensuring predictable outcomes with flexibility to respond to changing business needs. This approach has repeatedly delivered value for Alletec's varied international client base across 30+ countries.