Dynamics 365 for Travel | Alletec

Digitizing Your Travel with Travel 365

Enhance operational efficiency and customer experience

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Travel 365 A Solution Built For Travel Industry

Travel 365, built on Microsoft Dynamics 365 Business Central, is a comprehensive solution tailored to the specific needs of the travel industry. It allows travel organizations to streamline key processes, enable multi-currency transactions, optimize pricing, integrate systems with global distribution systems (GDS), and more.

Travel 365 Capabilities

Seamless Integration

Seamless integration with GDS systems like Amadeus, Galileo, and Sabre brings operational speed, and eliminates manual intervention and errors.

Multi-currency Transactions

Engage with customers and suppliers worldwide with support for multi-currency transactions. Facilitate global transactions and expand market…

Optimizing Pricing Solutions for Travelers

Effective pricing strategies are a key requirement for every organization. By leveraging advanced tools and technology, travel companies can…

Supplier Reconciliation

Supplier reconciliation enables travel companies to track expenses, manage cash flow effectively, and maintain strong relationships with…

Supplier Payment Integration

Integrate with payment gateways to facilitate direct payments to vendors, streamlining financial transactions.

Tracking Commissions

Seamlessly track and manage PLB, IATA, or overriding commission/incentives, as well as mark-ups for agents, corporate clients, and …

How Dynamics 365 ERP Addresses Specific Issues in the Travel Industry

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Microsoft Dynamics 365 CRM core features for Travel Industry

Real-Time Booking and Itinerary Management

Allows travelers to book, modify, and manage their trips directly.

24/7 Access to Travel Information

Offers continuous access to essential travel information, enhancing the travel experience.

Integrated Communication Tools

Facilitates direct messaging, FAQs, and automated responses for timely customer support.

Travel Product Management

Efficiently manage various travel products (Air, Hotel, Car, Bus, Insurance, VISA, Cruise, Foreign Rail, Indian Rail, etc.) bookings under one query number. Improve operational agility and responsiveness to meet the growing customer demands.

Custom Travel Recommendations

Leverages customer data to offer personalized travel suggestions, improving the overall experience.

Loyalty Program Integration

Seamlessly connects with loyalty programs, providing easy access to rewards and exclusive deals.

“Alletec has been supporting our business for the past 14 years in both the creation and implementation of new and tailored software. I believe any software product consulting and implementation partner should be able to understand the requirements, deliver on time, and deliver according to the requirements, Alletec can provide all three. It’s a great team with excellent communication skills along with necessary business acumen and technical abilities that made a difference in our business.”

Amol Patil, Head Of Information Technology, Riya Travels

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Enhancing Customer Engagement and Streamlining Back-End Operations

01

User-Friendly Interface

Ensures a satisfying and intuitive user experience.

02

Feedback and Review Integration

Enables easy access to feedback and reviews, building trust and engagement.

03

Experience Management

A travel business can offer local experiences at destinations with a sign-up form and...

04

Automated Booking Processing

Automates booking processes, enhancing accuracy and efficiency.

05

Data Analytics for Business Insights

Utilizes collected data to provide insights for service improvement and targeted marketing.

Elevating Possibilities: Explore Our Resources

Riya Travels

With nearly 60 offices spanning several countries (USA, Canada, UAE, Saudi Arabia, Bangkok and India), Riya Travel has been able to significantly scale its operations in the past.
Travel businesses are amongst the most complex, owing to the variety of customer needs they address. Airline ticket bookings through GDS systems (e.g. Amadeus, Sabre, Galileo), connecting with low-cost airlines that do not function through GDS systems, bookings for trains, buses, and other modes of transport, booking hotels, planning holiday packages, making all sorts of amendments to the bookings, applying complex pricing models, offering discounts, reaching deals with diverse business partners, insurance, visa processing and all this while ensuring high customer satisfaction.
The deployment of Alletec Travel 365 ushered in a transformation in the company’s operations. The centralized system, which had travel operations inherently integrated with financial accounting, eliminated invoicing delays, made collections efficient, and significantly enhanced the ability to make timely payments to airlines, hotels, and other service providers. The throughput of business transactions through the system increased, removing roadblocks for the business to scale.
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Make my Trip

MakeMyTrip.com (MMT) was launched in the year 2000 to address the booming ‘USA – India’ air travel market. Since then, the company has been growing at a fast pace and has emerged as the largest online travel company in India, having a robust offline presence.

MMT launched its domestic Indian operations in 2005, which became an instant hit. The company controlled almost 50% share of the online travel business in India and was expected to achieve gross bookings of U.S. $500 million during the fiscal year 2009 – 2010.
MMT needed to integrate the diverse aspects of its rapidly growing business operations. The company wanted an integrated software solution that would streamline their business processes, integrate with diverse systems, and scale to meet its expansion needs.
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Why Alletec

Alletec is a trusted Microsoft
Business Applications partner.
20 years of experience and
a global presence.

Our team of experienced domain experts is dedicated to delivering innovative solutions that drive business success. Alletec has serviced customers from over 30 countries, providing tailored solutions that meet the unique needs of Travel organizations.

Frequently asked questions

The Alletec Travel solution built on Microsoft Dynamics 365 helps Travel businesses streamline operations, enhance customer experiences, and improve booking management. It integrates customer data, financial systems, and travel services to provide a unified view of business operations, allowing companies to offer personalized services, manage reservations, and optimize resource allocation efficiently.

Dynamics 365 offers key features for Travel businesses, including customer relationship management (CRM), real-time booking and reservation management, itinerary planning, resource optimization, and financial management. These tools help travel agencies, tour operators, and hospitality providers manage client interactions, streamline bookings, and enhance overall service delivery.

Dynamics 365 enhances customer engagement by providing a 360-degree view of each customer, enabling personalized recommendations and offers based on travel preferences and history. The platform’s integrated CRM helps businesses maintain consistent communication across multiple channels, ensuring that customers receive timely updates and personalized experiences at every touchpoint.

Yes, Dynamics 365 can be customized to suit different segments of the Travel industry, including tour operators, airlines, travel agencies, and hospitality businesses. Alletec offers tailored solutions that address the specific operational needs of each segment, from complex booking systems to real-time inventory and customer service management.

Dynamics 365 seamlessly integrates with leading travel booking platforms, global distribution systems (GDS), payment gateways, and third-party CRM tools. This allows Travel businesses to consolidate all customer and booking data in one place, providing real-time insights and improving overall efficiency in managing bookings and customer interactions.

Travel businesses can expect a strong ROI from Dynamics 365 by reducing manual processes, improving booking accuracy, and enhancing customer experiences. By automating operations, integrating real-time data, and personalizing services, businesses can increase customer satisfaction, reduce operational costs, and drive higher profitability.